Refund policy

Cancellations and Returns

Our terms and conditions were designed to be fair, in order to make the shopping experience with Eclectic Design London just as exceptional as the items.

To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions, and details before purchasing anything on the Site, and then again upon delivery or pickup.

If the you, the customer is unsure about an item's condition, dimensions, quantity, or description, please send your questions to us  we are always happy to provide further photographs and information.

CAN I RETURN AN ITEM?

As with cancellations, the right to return an item does not apply to the following types of Goods, which are non-refundable: items that are personalised, bespoke or made-to-order to the Customer’s specific requirements.

Additionally, you may not return an item when its dimensions or other characteristics do not fit your requirements. We strongly recommend that buyer measures all areas prior to making a purchase.

If in doubt, please contact us first we can offer some advice on how to measure access points.

In case of a return, the costs of delivery (i.e. outbound delivery costs when Goods are sent from the us to you) are non-refundable.

The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to the Eclectic Design London in the same condition, then we will confirm receipt and refund the you. If an item is returned to Eclectic Design London damaged, or in an unsuitable condition, we will not be able to process the refund and the seller may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to Eclectic Design London or reject the delivery on arrival.

Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.

Eclectic Design London may refuse a return of an item if it has been altered by the Customer in any way.

Eclectic Design London is not liable for any damages or loss sustained in transit via third parties.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@eclecticdesign.london

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@eclecticdesign.london 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to 132 -134 Lots Road, London SW10  0RJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.